Shipping & Returns
Make sure you are shipping to a secure location. Charlie Louise Boutique is not responsible for stolen packages.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
All orders are processed within 1-3 days. Orders take 3-6 business days from shipment date to be delivered.
Charlie Louise Boutique offers the following shipping processes:
USPS: First class 2-5 business days transit $4.90
Priority Mail: 1-3 transit $15
Priority 1 Day: 1-2 day transit $30
FREE shipping on orders of $150.00 (without taxes) and over, no coupon code is necessary.
*Shipping charges are subject to change with heavier items (Bags, Vests, coats, winter items)*
Please make sure the address we are shipping to is a secure address. If packages are stolen we will try our best to help but we are not responsible for any lost or stolen packages.
Issued refunds in the form of digital gift card/store credit
Receive returns 15 days of order date. International 30 days. 7 days for money refund
Scent free, unworn, unwashed, tags attached. Include package slip
Returns PASSED the 15 day return period, 25% restocking fee subtracted from store credit.
Sale items are final and canont be returned or exchanged.
We reserve the right to refuse a return if the items have any sign of wear, alteration, misuse, or damage.
Where to send returns?
• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted and the items will be returned to you and will be subject to additional shipping costs.
• Shoes must be returned in their original box inside of another box or package without any damage to the shoe box. Do not ship back with label on the outside of the shoe box.
• Swimsuits must have the lining still attached.
• We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages. This will also allow you to know when your return has made it to us. We do not notify when returns are received in our warehouse.
Accessories, hats, jewelry, intimates, all sale items, sunglasses, bodysuits, hair accessories
Please look over your items as soon as you receive your package to make sure each item meets your satisfaction. Defective items must be reported within 48 hours of receiving. Merchandise that has been washed cannot be accepted for store credit.
Processing Time For Returns
•Please allow for 3-7 business days for processing once received in our warehouse.
• Once processed, you will receive an email confirmation letting you know it has been done. This is why we recommend to hang onto your tracking number so you know it has arrived!
XO, Kayla Lowery